Mamaroneck, NY – Westchester Family Care announced today that it received the distinguished Best of Home Care – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Westchester Family Care is now ranked among the top 5-10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program and is one of only two recipients in New York State.
This accomplishment demonstrates Westchester Family Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Westchester Family Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Westchester Family Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Westchester Family Care management team set goals to reach the highest level of excellence possible.
“From the very beginning our goal has always been to provide local families in Westchester County with the best in home care services. We’re honored to receive the Leader in Excellence Award as it reflects the great feedback we’ve received on the hard work and dedication our staff puts forth day in and day out. Now we’re looking forward to 2019 and extending our services to our neighboring communities in Fairfield County, Connecticut. I couldn’t be more proud of what we’ve accomplished so far,” says Glenn Lane, Founder of Westchester Family Care.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “We are happy to recognize Westchester Family Care as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
Westchester Family Care has also received both the 2019 Best of Home Care® – Provider of Choice and Employer of Choice Awards from Home Care Pulse. These awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. Westchester Family Care is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.
“We want to congratulate Westchester Family Care on receiving both the Best of Home Care – Provider of Choice Award and the Best of Home Care – Employer of Choice Award,” says Erik Madsen, CEO of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, Westchester Family Care has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”
Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback.
“This is the third year in a row we’ve earned both the Employer of Choice and Provider of Choice Awards. In addition to the Leader in Excellence Award, these three awards are like the Triple Crown of the caregiving industry. It wouldn’t be possible without the compassion and dedication of our caregivers and the great families we work with,” says Glenn Lane, Founder of Westchester Family Care.
“We are happy to recognize Westchester Family Care as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients, says Erik Madsen, CEO of Home Care Pulse.”
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